Relay Documentation
Relay is a self-hosted WhatsApp team inbox. Inbound messages land in a shared queue,
agents claim and reply to them, and every customer's phone number stays masked from
agents. One installation runs multiple isolated workspaces (one per team or brand).
This is the documentation index — start with Get Started, then dip into the feature
guides as you need them.
Get Started
Using the Inbox
| Page |
What it covers |
| Inbox overview |
The single conversation list and the conversation lifecycle |
| Replying to customers |
Reply (the first reply takes the chat), resolve, and re-open |
| Media |
Viewing inbound media and sending image replies |
| Templates |
Create and use quick-reply templates |
| Customer directory |
Import customers, link chats, statuses, number pinning |
| Sending SMS |
Text directory customers without ever seeing their number |
| Telegram |
Connect a Telegram Business account into the same inbox |
| Topics & statuses |
Auto-tag conversations and label customers |
| Reports |
Filter, review, and export conversation history |
Team & Privacy
Administration
| Page |
What it covers |
| Operations console |
Cross-workspace numbers and inbox health, with per-number actions |
| Admin inbox |
Read and reply to any workspace's conversations, as Admin |
Reference & Operations
Note: These guides use the English interface labels. Relay's interface also runs in
Turkish (use the language toggle in the top bar); the buttons and menus are the same in
the same places.